Terms & Conditions

These Terms and Conditions outline the rights and responsibilities of Broom and Bucket Ltd and its customers. Broom and Bucket Ltd. may amend these Terms and Conditions at any time without notification.

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1. Introduction
1.1 Before committing to being a Broom and Bucket Ltd. customer, please make sure that you read and fully understand each point, ensuring that everything meets your requirements.

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2. Confirmation and Bookings
2.1 Broom and Bucket Ltd. may need to update or amend quotes and charges due to additional work undertaken, including extra rooms, undisclosed mess beyond reasonable scope, or extra supplies required.
2.2 Please make sure your property is made available for entry or we will charge a lock-out fee of 100% of the cleaning cost to cover losses incurred.
2.3 A first time or one-off reservation cannot be made without a non-refundable deposit of half the total cost. The remainder becomes payable at the completion of the first clean. This deposit may be paid by card or bank transfer.
2.4 When your booking has been made, please note that the time given is approximate due to circumstances such as traffic, weather, etc. If we are delayed, we will text or call to let you know.
2.5 It is your responsibility to ensure there is parking for the cleaners. If parking costs are necessary, this will be added to your total cost.

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3. Charges and Fees:

3.1 We will ask that a credit card be stored on file in our secure online payment portal. Your card will be charged at the close of business on the day of your appointment. If you do not wish to keep a card on file, you can request invoices, which must be paid within 72 hours of receipt.

3.2 Invoices that are not paid within 72 hours of receipt will incur a £25 late payment fee every 72 hours that they are late. We reserve the right to pass any unpaid debt along to debt collection agencies and to pursue the matter through legal action.

3.3 We base our charges on minimum rates for the appropriate line of work undertaken. All quotes will be submitted before work is completed and any additional charges will be discussed prior to work being carried out.

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4. Reschedule and Cancellation of Appointments:
4.1 Customers cancelling reservations made with us must provide 48 hours prior notice; otherwise, 50% of the total fee will apply to recover loss of earnings. The full amount becomes payable for cancellations within 24 hours. Any customer wishing to pause their cleaning appointments for any reason must contact us at least 48 hours prior to their next appointment.

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5. Termination of Contract:

5.1 You may terminate your contract for any reason by informing Broom and Bucket Ltd. in writing of your intention 48 hours prior to your next clean to info@broomandbucket.co.uk

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6. Facilities:
6.1 In order for us to comply with Health and Safety legislation, you are required to provide warm water and electricity for cleaners to carry out the work. All floors must be left as clear as possible to avoid potential trip hazards and surfaces must be left as clear as possible; otherwise, it may not be possible to clean the whole surface if there are too many items present due to time constraints.

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7. Subcontracting:
7.1 We may, from time to time, if necessary, subcontract the services. We will always notify you and all cleaners will be thoroughly vetted and trained.

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8. Accountability:
8.1 We will not be responsible for the following: (a) Pre-existing impairment or damages not caused by us, which we are not able to remove or improve. (b) If there are no felt pads on the base of furniture we will not be responsible for harm to any flooring, including wood flooring, linoleum or carpets. (c) Third party interruption disrupting the services such as power cuts or loss of water.

Satisfaction Guaranteed: If you are not satisfied with our clean, contact us within 24 hours of the cleaning and we’ll return to make it right.

 

9. Satisfaction Guarantee
9.1 Broom and Bucket Ltd. Housekeeping Services strives to provide the best service to all our customers. However, if a problem occurs, any grievance must be reported within 24 hours of the clean being undertaken to have it considered. Broom and Bucket Ltd. does not give refunds but if a problem is reported within such 24 hour period, an appointment to rectify the situation will be made with the customer.

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10. Agreement

10.1 If you do not agree to these terms and conditions, you must reply to Broom and Bucket Ltd. within 24 hours of receipt. After 24 hours from the receipt of your appointment confirmation or this document, it is understood that you agree to these terms and conditions and they are in effect.